This Privacy Policy explains how LeenaLab ("we", "us", "our") collects, uses, and protects information when you use leenalab.com, our platform, our addon marketplace, or engage us for freelance ecommerce services.
1. Information we collect
- Account information: name, email address, and password (stored hashed, never in plain text) when you register.
- Order and billing information: purchase history, license keys issued, and payment confirmation details from our payment processors (Lemon Squeezy, NOWPayments). We do not store full card numbers on our own servers.
- Store information: if you build a store on the LeenaLab platform, we store your store name, domain, theme, and configuration settings.
- Communications: messages you send via our contact form, custom addon requests, service inquiries, and live chat.
- Usage data: pages visited, referral source, and basic device/browser information, collected to keep the site working correctly and to understand what to improve.
2. How we use your information
- To create and manage your account, process orders, and issue licenses.
- To send transactional emails: order confirmations, license keys, quote updates, and account notices.
- To respond to support requests, custom addon requests, and service inquiries.
- To send marketing emails only if you've subscribed to our newsletter — you can unsubscribe at any time.
- To detect and prevent fraud, abuse, and security issues.
3. Sharing your information
We don't sell your personal information. We share data only with:
- Payment processors (Lemon Squeezy, NOWPayments) to process transactions — they receive what's necessary to complete your payment.
- Email delivery providers, to send transactional and (if subscribed) marketing emails.
- Law enforcement or regulators, only where legally required.
4. Cookies
We use essential cookies to keep you signed in, remember your cart and theme preference, and protect against cross-site request forgery. We do not use third-party advertising trackers.
5. Data retention
We retain account and order data for as long as your account is active and as needed to comply with tax and accounting obligations. You can request deletion of your account by contacting us — some order records may be retained where required by law.
6. Your rights
Depending on your location, you may have the right to access, correct, export, or delete your personal information. To exercise any of these rights, contact us using the details below.
7. Security
We use industry-standard practices — hashed passwords, encrypted connections (HTTPS), and restricted access to production data — to protect your information. No method of transmission or storage is 100% secure, but we take reasonable steps to protect what you share with us.
8. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
9. Contact us
Questions about this policy? Reach us via our contact page.