We want you to be confident buying from LeenaLab. Because addons and licenses are digital products delivered instantly, our refund policy works a little differently than a physical store's — here's exactly how it works.
1. Addon purchases
Digital addons are generally non-refundable once a license key has been issued, since the product is delivered and usable immediately. Exceptions:
- The addon is materially not as described on its listing page.
- A verifiable technical fault prevents installation or use, and our support team is unable to resolve it within a reasonable time.
- You were charged in error (duplicate charge, wrong amount).
Refund requests must be made within 7 days of purchase. Contact us with your order number and a description of the issue.
2. Subscription addons
You can cancel a subscription any time from your dashboard — you'll keep access until the end of the period you've already paid for, and won't be charged again. We don't provide partial refunds for the unused portion of a billing period, except where required by law.
3. Custom addon development & freelance services
Custom work (bespoke addons, Shopify/WooCommerce/Etsy/eBay store setups, integrations, fixes) is billed against an agreed scope. Refund terms for custom work:
- If work hasn't started, a full refund is available.
- If work is in progress, you're refunded for the portion of the agreed scope not yet delivered.
- Once a milestone or the full project has been delivered and accepted, that portion is non-refundable — but we'll work with you to fix any issues within the scope originally agreed.
4. How refunds are issued
Approved refunds are returned to your original payment method (Lemon Squeezy or NOWPayments) within 5–10 business days, and any active license tied to the refunded order is revoked.
5. Chargebacks
If you have an issue with an order, please contact us first — we resolve the large majority of issues directly. Filing a chargeback without contacting us first may result in your account and any active licenses being suspended while the dispute is reviewed.
6. Requesting a refund
Email us or use the contact form with your order number and reason — we typically respond within one business day.